Thank you for shopping with Soormi. We value your trust and want you to have the best experience with us. Please read our Refund & Return Policy carefully before making a purchase.

Returns & Exchanges: We accept returns and exchanges within 7 days of delivery. Customers are responsible for return shipping costs, unless the item received was damaged or incorrect. The item must be:


• •  Unworn, unused, and unwashed
  •  In its original packaging with all tags intact
  •  Item purchased on discounts or on sale are not eligible

Refund: Please allow 7–10 business days for the refund to be processed after we receive the returned item. Refunds are only offered if:


• • The wrong product was delivered
  • The item was defective/damaged at the time of delivery
  • Refunds will be processed through the original payment method or a store credit (whichever is preferred)
  •  In case of claim for refund, a video of unboxing of the product will be required for filing a refund request

Non-Returnable Items: For hygiene and safety reasons, the following items are not eligible for return or refund:

• •  Sale/discounted items
  • Customized or made-to-order outfits
  •  Accessories (e.g., jewelry, scarves)

Order Cancellation: Orders can be cancelled within 24 hours of placing the order by contacting us directly through email. Once the order is processed/shipped, it cannot be cancelled.

Request a Return/Refund: Contact us at soormiclothing@gmail.com with your order number and reason for return/refund. Our team will guide you through the process.

Legal Compliance: This policy is designed in accordance with Pakistani consumer rights and e-commerce practices.